Shipping policy

Shipping Policy

At Calm Nights, we aim to make delivery clear and straightforward.

Order Processing

Orders are usually processed within 1–2 business days. During busy periods, processing times may be slightly longer.

Shipping Rates

We offer free shipping on orders over €50.
For orders under €50, shipping costs €5.95.

Estimated Delivery Time

Estimated delivery time is usually 6–15 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, carrier delays, or seasonal demand.

Tracking

Tracked shipping is included with every order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking details.

Customs, Duties and Taxes

For eligible orders shipped to customers in the EU, applicable duties and taxes are included at checkout where required.
For orders above the applicable threshold, additional customs charges or import fees may apply upon delivery.

Delays

While we do our best to ensure your order arrives on time, occasional delays may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays, lost parcels, or delivery issues caused by incorrect address details provided by the customer.

Lost or Damaged Orders

If your order arrives damaged, or if you believe it has been lost in transit, please contact us at support@getcalmnights.com. We will do our best to help resolve the issue as quickly as possible.

Contact

If you have any questions about your order or shipping, please contact us at support@getcalmnights.com.